EASY RETURNS

You must keep a video recording of the Unboxing and notify us within 72 hours of delivery to be eligible for Return & Refund. We would provide you a 100% Product Cost Refund on specific cases: The Product is Damaged and we are unable to replace it. We would Replace your Product on cases: The product is not as Specified in your order (Wrong Product) The Product is Damaged The product may have scratches if it doesn’t have any plastic wrapping. We wouldn’t refund/return on cases like these.

Order Changes:

ORDER CAN NOT BE CANCELLED IF IT HAS SHIPPED.

You can make changes to the order from my accounts on status “Hold” and “Pending payment”.

On other statuses, Please contact us on Facebook or Email us at contact@puzzlebazaarbd.com. Rejecting a delivery once it has been shipped may lead to a 120 BDT cancellation charge. You have to pay that during the cancellation or with your next order.